Shipping Policy

At AlfaRey, we work to make every order as smooth and transparent as possible.

Shipping Destination

We currently ship FurClean orders to customers within the United States.

Free Shipping

We offer free standard shipping on FurClean orders shipped within the United States.

Order Processing

Orders are generally processed within 1–3 business days before shipment.

Processing times may occasionally be longer during holidays, promotional periods, high-demand events, or circumstances outside our control.

Estimated Delivery Time

After processing, most orders are expected to arrive within approximately 7–14 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing, holidays, or other circumstances beyond our control.

Tracking Information

When tracking is available, customers will receive tracking information after the order has been processed and shipped.

Please allow some time for tracking updates to appear after the shipping confirmation is issued.

Where Orders Are Fulfilled

AlfaRey works with third-party fulfillment and logistics partners to process and ship orders. Some products may be shipped from international fulfillment locations.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

AlfaRey is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Delayed Orders

Occasionally, a shipment may experience delays outside our control.

If your order has not arrived within the expected delivery window, please contact our customer support team with your order number so we can help investigate the shipment.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible. We may request photographs, tracking information, or other details to evaluate the issue and determine the appropriate solution.

Customs and Import Charges

Internationally fulfilled orders may be subject to customs procedures or import requirements depending on applicable laws and carrier practices. Any applicable charges or requirements that are not collected at checkout may be handled according to the rules in effect at the destination.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as quickly as possible. We cannot guarantee changes or cancellations after an order has entered processing.

Questions About Your Shipment

If you have questions regarding your order or delivery, please contact AlfaRey customer support and include your order number.

We aim to respond to customer inquiries within 1–2 business days.