30-Day Return & Refund Policy

At AlfaRey, we want you to feel confident with your purchase. If you are not satisfied with your FurClean order, you may contact us within 30 days of delivery to request a return or refund.

Eligibility for Returns

To be eligible for a return, the item should be in substantially the same condition in which it was received and include any original packaging when reasonably possible.

Before returning any product, please contact our customer support team. Do not send a return to the address shown on the shipping package unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible. We may request photos or other information so we can evaluate the issue and provide an appropriate solution.

If the claim is approved, we may offer a replacement or refund, depending on the circumstances.

Returns for Change of Mind

If you simply change your mind, contact us within 30 days of delivery. Return shipping costs may be the responsibility of the customer unless the product arrived damaged, defective, or incorrect.

Refunds

Once your request has been reviewed and approved, your refund will be issued to the original payment method. Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return is due to an error on our part.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

Non-Returnable Items

Items that have been intentionally damaged, significantly altered, or returned without prior authorization may not be eligible for a refund.

How to Start a Return

To request a return, refund, or replacement, please contact AlfaRey customer support and include your order number and a brief description of the issue.

We aim to respond to customer service requests within 1–2 business days.

This policy does not limit any rights you may have under applicable consumer protection laws.